Terms & Conditions

  • All prices, specifications and offers are subject to change and availability . Rain checks are not available. 

  • Images are as accurate as possible bearing in mind that no two soaps can be identical. 

  • All prices are inclusive of 15% GST unless you are an overseas customer whereby the GST will not apply and will be deducted from product price.

  • Items are sold as each/slice, unless otherwise stated. We reserve the right to reverse a sale if there has been an error in pricing caused by technical or processing errors.

  • Please choose your purchase carefully as we do not refund if you change your mind.  If the goods are faulty or there has been a technical or description error, we will meet our obligations under the Consumer Guarantees Act, however all items must be returned to Ginnys Candy Rose at the customers cost.

  • If your parcel arrives damaged, please keep any packaging and contact us immediately. Any lost or damaged parcels need to go through the standard claims process. 

  • We do not give the courier permission to leave parcels unattended due to the risk of theft.  If you have given the courier permission to leave your parcel and it will be unattended, by doing this you are removing any recourse we would have in the event of theft.

  • Any issues with your order need to be brought to our attention ASAP, within 7 days of receiving your parcel.

  • By using this website means you agree to, and are bound by all the terms and conditions of both our Privacy Policy. 


Privacy Policy

The information we collect from you may be used in one of the following ways: 
• To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service and product range
Your information helps us to more effectively improve the customer experience, as well as letting us know what products are in the greatest demand. 
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. 

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 


Customer support

If you have any queries pertaining to a product or an order we are here to help.